Repeat prescriptions may be ordered in the following ways:
- Online – follow the link at the top of this page to register for this service.
- In Person - call in at the practice during normal opening hours Monday – Friday. It helps if you use the form provided with your last prescription – just tick the boxes for the medication you need and hand to the receptionist.
- By telephone - you can order your medication 24 hours a day 7 days a week now via our dedicated prescription line. 01228 552 577
Remember – your prescription needs to be raised, printed, checked and signed by a doctor therefore 2 working days should always be allowed. The pharmacys need a further 24 hours to dispense your medication.
Points to remember when ordering medication
- If the collector is not the patient or a parent (in the case of a child) then we will require written authorisation from you.
- If you think you are experiencing side effects then you must discuss this with a practice nurse or doctor.
- The only items that will automatically be re-prescribed on request are those items on your reorder slip.
- If the item is not on repeat but you have had it previously as a repeat or a ‘one-off’ prescription we may be able to prescribe it but it may take longer than 72 hours to authorise and you may still be asked to make an appointment to see the doctor.
- Please note that most drugs we prescribe by the generic name and not the trade name. The chemist may supply the medication in a manufacturers branded packet. The dispensing label will have the correct generic name that you should use when ordering.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.